Frequently Asked Questions
Everything you need to know about Neocutis skincare and your order.
How do I know if these Neocutis products are authentic?
We are an authorized retailer of Neocutis. All products are sourced directly from the manufacturer, ensuring you receive genuine, medical-grade formulations with active growth factors and peptides.
When will my order ship and how can I track it?
Orders are typically processed within 1-2 business days. Once your package ships, you will receive a confirmation email containing a tracking number to monitor your delivery status.
What is your return policy for skincare items?
Due to the medical nature of our products, we accept returns on unopened and unused items within 30 days of purchase. Please contact our support team to initiate a return authorization.
Are Neocutis products safe to use after cosmetic procedures?
Many Neocutis products are specifically designed for post-procedure recovery. However, we recommend consulting with your dermatologist or aesthetician before applying any new products to treated skin.
Do you offer international shipping?
Currently, we ship to addresses within the United States. We are working on expanding our logistics to provide international shipping options in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure checkout options like PayPal, Apple Pay, and Google Pay.