Returns & Exchanges

At Neocutis Store, we stand behind our medical-grade skincare and want you to be completely satisfied with your results. If you are not happy with your purchase, we offer a 30-day return window for products in their original packaging.

1

Initiate Your Request

Contact our customer concierge team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the unused or lightly used product in its original box, ensuring the RMA number is clearly written on the exterior.

3

Ship to Neocutis

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing